In the summer of 2016, Kaye Ceille became a managing director of Avis Budget Group International and in 2017, Tracey Zhen was appointed as President. In early 2014, Kaye Ceille took over as Zipcar's North American President. Scott Griffith, who had run the company for the previous 10 years, resigned the day after the acquisition closed and passed the reins to a new company president, Mark Norman. On March 14, 2013, Avis Budget Group acquired Zipcar for approximately US$500 million. Zipcar was founded in 2000 by Antje Danielson and Robin Chase. Gas, maintenance, insurance options, and a dedicated parking spot are included. Zipcar provides vehicle reservations to its members, billable by the minute, hour or day members may have to pay a monthly or annual membership fee in addition to car reservations charges. A middle class 25 year old who lives downtown without a car and has nearly perfect credit.Zipcar is an American car-sharing company and a subsidiary of Avis Budget Group. The only thing I can come up with is that the monthly fee didn't get charged correctly in the process of closing my original account or something went wrong with the car locking issue on the first rental, and neither of those were my fault. At this point, I am FUMING because I paid every bill from the original rental 8 months ago, did not damage their car, and it seems incredibly fishy that they conveniently told me this after two weeks and 3+ hours of filtering through their customer service groups. This time they sent me a generic email saying that my license was blocked due to either "delinquent on membership fees, closed for viability (late returns, violations, damages, etc.), failure to agree with the terms and agreements, or failure to pay the application fee. So, she referred me back to the specialized group that could only be contacted via email. So I called a third time and talked to another representative on the phone who said she did not know how to help. I went ahead and tried to do so, but I was not approved again. Again, the representative was polite but clearly did not know how to help me and simply told me to go ahead and create a new account. Then I got an email back from a new customer service person saying the issue was that my account was locked so they had deleted my original account and needed me to create a completely new account and pay another fee. I tried to say I did not feel comfortable sending this over email, but I eventually caved against my better judgement. So he told me that the only way to activate my account was to send a pictures of all my personal documents (license, passport, etc.) OVER EMAIL and that this was the only way to reactivate my account. The representative was friendly but clearly wasn't trained to help with IT related issues. Then I called their general help phone number. So I did, but their website simply did not work and would not allow me to click the "finish application button". The first person told me to add my credit card information to my account. I talked to five different people who all told me something different over a two week period. So, I reached out to their help desk, which is when the bulk of the issues occurred. I independently searched their eligibility requirements, and I met the criteria because I paid on time, did not damage the car I rented, have not been in any accidents, and have a valid driver's license. However, their online system would not approve my license and did not tell me why. This month, I thought that I would give them a second chance because it sounded more convenient than picking up a car at an agency.
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